FAQs

Answers for business owners, managers, and technical buyers.

Search practical answers about FAREXA ERP, tenant workspaces, POS, invoices, inventory, CRM, procurement, expenses, HR, fleet, reports, security, websites, deployment, pricing, and support.

8 answers

General

What the platform is, who it fits, and how teams can start small then expand.

What is FAREXA ERP?

FAREXA ERP is an all-in-one multi-tenant ERP platform for retail, service, trading, and growing businesses. It brings POS, sales, inventory, CRM, procurement, expenses, HR foundations, fleet, reporting, tenant websites, and workspace controls into one SaaS-ready system.

Who can use this ERP?

It fits retail stores, mobile accessory shops, salons and spas, cafes, service companies, trading businesses, small warehouses, multi-branch operators, and startups moving away from Excel or manual registers.

Is it suitable for small businesses?

Yes. A business can start with core workflows such as POS, customers, products, invoices, and reports, then enable deeper modules as operations grow.

Is it suitable for multi-branch companies?

Yes. Branch-aware operations help separate users, sales, stock, reporting, and daily responsibilities across multiple outlets or locations.

Can I start with only POS and add more modules later?

Yes. The platform is designed as a modular ERP foundation, so businesses can begin with POS and sales, then add inventory, CRM, procurement, HR, fleet, reports, and website workflows later.

Is it cloud-based?

Yes. The platform is designed for cloud-ready deployment and can also be deployed on suitable VPS or hosting environments based on the implementation plan.

Can it work as a SaaS platform?

Yes. Multi-tenant workspace design, tenant settings, role-based access, pricing plans, KYC, and tenant isolation make it suitable for SaaS operations.

Can each tenant have separate settings?

Yes. Each tenant can manage settings such as branding, VAT, currency, timezone, users, roles, permissions, inventory behavior, and public website content.

7 answers

Tenant & Users

Workspace, branch, role, permission, staff access, branding, VAT, currency, and timezone questions.

What is a tenant workspace?

A tenant workspace is a separate business environment for one company or organization. It contains that tenant's settings, users, branches, catalog, sales, reports, website content, and operational data.

Can one company have multiple branches?

Yes. Branch management supports businesses with multiple shops, counters, departments, or locations.

Can I create users with different permissions?

Yes. Tenant owners can create users and assign roles so staff access matches real responsibilities.

Can I restrict access by role?

Yes. Role-based access can limit modules, pages, actions, reports, and sensitive settings.

Can I manage staff access?

Yes. Staff and user access can be managed through tenant-scoped user and permission workflows.

Can each tenant have its own branding?

Yes. Tenant branding can include business identity, logo, public site details, and workspace presentation where configured.

Can I configure VAT, currency, and timezone?

Yes. VAT, currency, and timezone are tenant-specific settings so each workspace can follow its local business rules.

9 answers

POS & Sales

Counter sales, receipts, invoices, refunds, discounts, coupons, sharing, and daily sales tracking.

Does the ERP include POS?

Yes. FAREXA ERP includes POS workflows for fast counter selling, payment capture, receipts, customer linking, and VAT-ready sales.

Can I print POS receipts?

Yes. POS receipt printing is supported for compact counter-sale output.

Can I print A4 invoices?

Yes. A4 invoices are supported for formal sales documents and business customers.

Can I manage refunds?

Yes. Refund workflows can be managed with order references and permissions.

Can I apply discounts?

Yes. Discounts can be applied according to configured business rules and user permissions.

Can I use coupons and promotions?

Yes. Coupons and promotions are supported for offers, campaigns, and customer engagement.

Can I share invoices by email or WhatsApp?

Yes. Invoice actions can support print, email, and WhatsApp sharing when configured.

Can I track daily sales?

Yes. Daily sales can be monitored through dashboards and sales/POS reports.

Can I see customer order history?

Yes. Customer records can show order history and activity for better service and repeat sales.

9 answers

Inventory

Products, stock coupling, batch stock, FIFO, low stock, dead stock, and valuation.

Does the ERP support inventory?

Yes. Inventory support includes products, categories, services, packages, stock movement, alerts, valuation foundations, and POS-linked behavior.

What is tight inventory coupling?

Tight inventory coupling means sales are closely controlled by available stock, and stock can be deducted automatically when items are sold.

What is loose inventory coupling?

Loose inventory coupling gives businesses more flexibility, allowing sales workflows to continue while stock is reviewed or adjusted separately.

Can stock be deducted automatically after sale?

Yes. Stock can be deducted automatically when the tenant uses stock-coupled sales behavior.

Does it support batch-wise stock?

Yes. Batch-wise stock foundations support traceability where batches, expiry, cost, or supplier context matters.

Does it support FIFO?

FIFO support is part of the inventory foundation for businesses that need first-in, first-out movement or valuation logic.

Can I track low stock?

Yes. Low stock visibility helps teams reorder before products run out.

Can I identify dead stock?

Yes. Dead stock visibility helps identify items that are not moving and may be tying up cash.

Can inventory affect profit/loss reporting?

Inventory valuation and movement foundations can support better sales margin, stock value, and finance-ready reporting.

5 answers

CRM

Customers, leads, communication history, website inquiries, and order linking.

Can I manage customers?

Yes. Customer records can store contact details, order history, and activity context.

Can I track leads?

Yes. Leads can be captured and followed up before they become customers.

Can I store customer communication history?

Yes. Communication notes and history can be stored so teams understand previous interactions.

Can customers submit inquiries from the website?

Yes. Tenant public websites can capture inquiries from contact forms and route them into follow-up workflows.

Can I link customers with orders?

Yes. Orders can be linked to customers so teams can review buying history and service context.

7 answers

Procurement

Suppliers, purchase requests, RFQs, quotations, POs, receiving, invoices, and inventory connection.

Can I manage suppliers?

Yes. Supplier records can store vendor details and purchasing context.

Can I create purchase requests?

Yes. Purchase requests help teams capture internal buying needs before purchase orders.

Can I manage RFQs and quotations?

Yes. RFQ and quotation workflows support supplier pricing and comparison.

Can I create purchase orders?

Yes. Purchase orders can formalize approved buying activity.

Can I receive goods?

Yes. Goods receiving can track quantities received against procurement records.

Can supplier invoices be tracked?

Yes. Supplier invoices can be recorded and connected to purchase workflows.

Can procurement connect with inventory?

Yes. Procurement and goods receiving can connect with inventory so purchased items can become stock records.

6 answers

Expenses & Finance

Expense posting, categories, VAT, exports, accounting scope, and module links.

Can I track expenses?

Yes. Expenses can be posted centrally with categories and module references where applicable.

Can fuel and maintenance expenses be posted centrally?

Yes. Fleet fuel and maintenance cost workflows are designed to connect with central expense posting foundations.

Is VAT supported?

Yes. VAT-ready settings and tracking are supported across sales and finance-related workflows.

Can I export financial reports?

Yes. Reports can be prepared for Excel/PDF export depending on report type and configuration.

Is this a full accounting system or ERP foundation?

FAREXA ERP provides finance-ready ERP foundations such as VAT-aware sales, purchases, expenses, exports, and reporting. Full statutory accounting depth can be extended based on business requirements.

Can expenses be linked with modules like Fleet?

Yes. Expense posting can include module context such as vehicle fuel, maintenance, trips, or other operational references.

5 answers

HR

Employees, departments, leave, payroll readiness, approvals, and HR workflow foundations.

Does the platform include HR?

Yes. HR foundations include employees, departments, leave, overtime, payroll readiness, self-service concepts, and approval workflows.

Can I manage employees and departments?

Yes. Employee and department records can be managed inside the tenant workspace.

Can I manage leave requests?

Yes. Leave request workflows can support submission, review, status history, and approvals.

Is payroll supported?

Payroll readiness is included as an ERP foundation and can be extended based on company rules, earnings, deductions, and local requirements.

Can HR workflows use approvals?

Yes. HR workflows can use approval routing and status tracking.

6 answers

Fleet

Vehicles, drivers, trips, fuel, maintenance, and fleet expense integration.

Does the ERP support fleet management?

Yes. Fleet management supports vehicles, drivers, trips, fuel logs, maintenance, deliveries, workshops, dashboards, and expense integration foundations.

Can I manage vehicles and drivers?

Yes. Vehicle and driver records can be maintained with operational details.

Can I track trips?

Yes. Trips can be tracked with vehicle, driver, and delivery context.

Can I log fuel consumption?

Yes. Fuel logs can capture fuel usage and cost context.

Can I track vehicle maintenance?

Yes. Maintenance workflows can track service work, costs, and vehicle readiness.

Can fleet expenses connect to the expense module?

Yes. Fuel and maintenance costs can connect to centralized expense posting foundations.

7 answers

Reports

Available reports, filters, exports, print readiness, columns, and dashboards.

What reports are available?

Reports can cover sales, invoices, POS receipts, inventory, customers, purchases, expenses, fleet, and operational dashboards.

Can I export to Excel?

Yes. Excel export is supported or planned across report areas where data analysis is useful.

Can I export to PDF?

Yes. PDF export can be supported for print-ready and shareable reports.

Can I print invoices in bulk?

Bulk print readiness is part of the reporting and document output direction for invoice-heavy workflows.

Can reports be filtered?

Yes. Reports can be filtered by date, branch, customer, supplier, user, module, status, or other relevant fields.

Can I choose columns for Excel export?

Column selection readiness is part of the export foundation for operational reporting.

Can managers view dashboards?

Yes. Managers can view dashboards according to their permissions and tenant configuration.

6 answers

Security

Role-based access, tenant isolation, auditability, KYC, permissions, and secure operations.

Is access role-based?

Yes. Access is controlled through roles and permissions.

Is tenant data isolated?

Yes. The platform is designed around tenant-scoped data and workspace isolation.

Is user activity auditable?

Important user and workflow actions can be tracked through audit visibility foundations.

Does the system support KYC/business verification?

Yes. KYC and business verification workflows are supported for tenant onboarding and platform review.

Can permissions be customized?

Yes. Permissions can be configured to match staff responsibility and module access.

Is the system ready for secure business operations?

Yes. Tenant isolation, role permissions, KYC, auditability, and controlled settings support secure daily operations.

6 answers

Website/CMS

Tenant websites, content management, products, promotions, leads, and SEO.

Can each tenant have a public website?

Yes. Each tenant can have a public website connected to its workspace and branding.

Can I manage website content?

Yes. Content pages, blocks, business details, and visibility settings can be managed through website/CMS workflows.

Can I show products/services/packages?

Yes. Products, services, and packages can be displayed publicly where enabled.

Can I publish promotions?

Yes. Promotions can be published to public website sections.

Can I capture leads from the website?

Yes. Contact and inquiry forms can capture leads for follow-up.

Can SEO fields be managed?

Yes. SEO fields such as titles, descriptions, and keywords can be managed for public pages.

5 answers

Technical

.NET/Blazor stack, hosting, APIs, integrations, mobile apps, and PWA readiness.

Is the platform built with .NET/Blazor?

Yes. The public website and ERP ecosystem are built with modern .NET and Blazor technologies.

Can it be deployed on Windows hosting/VPS/cloud?

Yes. Deployment can be planned for suitable Windows hosting, VPS, or cloud environments.

Is it API-ready?

Yes. The architecture is suited for API-backed ERP workflows and future integrations.

Can integrations be added later?

Yes. Integrations can be added for payments, messaging, accounting, analytics, or other business systems.

Can mobile apps or PWA be supported later?

Yes. Mobile app and PWA readiness can be supported as the platform rollout grows.

7 answers

Pricing & Support

Trials, module pricing, support, custom modules, demo data, and migration.

Is there a free trial?

Trial availability depends on the commercial plan and rollout stage. Contact sales to request demo access or a trial workspace.

How is pricing calculated?

Pricing can depend on plan, modules, users, branches, storage, support, deployment, and custom requirements.

Can pricing depend on modules/users/branches?

Yes. Pricing can be aligned to modules, user count, branch count, advanced reporting, custom domain, and implementation needs.

Is support available?

Yes. Support is available for onboarding, configuration, troubleshooting, rollout planning, and platform extension discussions.

Can I request custom modules?

Yes. Custom modules can be discussed for industry-specific workflows or integrations.

Can I request demo data?

Yes. Demo data can be prepared to show realistic POS, inventory, CRM, procurement, HR, fleet, and reporting scenarios.

Can data migration be supported?

Yes. Data migration from spreadsheets or legacy systems can be supported as part of implementation planning.

Still deciding how FAREXA ERP fits your business?

Ask about modules, users, branches, implementation, custom workflows, demo data, integrations, or migration from spreadsheets.