FAQs

FAREXA Cloud ERP answers by buying stage and module.

Search practical answers about ERP, local tax readiness, accounting, HR, payroll, workforce, procurement, inventory, fleet, industries, implementation, training, and support.

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General

What the platform is, who it fits, and how teams can start small then expand.

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What is FAREXA Cloud?

FAREXA Cloud is an all-in-one multi-tenant ERP platform for retail, service, trading, and growing businesses. It brings POS, sales, inventory, CRM, procurement, expenses, HR foundations, fleet, reporting, tenant websites, and workspace controls into one SaaS-ready system.

Who can use this ERP?

It fits retail stores, mobile accessory shops, salons and spas, cafes, service companies, trading businesses, small warehouses, multi-branch operators, and startups moving away from Excel or manual registers.

Is it suitable for small businesses?

Yes. A business can start with core workflows such as POS, customers, products, invoices, and reports, then enable deeper modules as operations grow.

Is it suitable for multi-branch companies?

Yes. Branch-aware operations help separate users, sales, stock, reporting, and daily responsibilities across multiple outlets or locations.

Can I start with only POS and add more modules later?

Yes. The platform is designed as a modular ERP foundation, so businesses can begin with POS and sales, then add inventory, CRM, procurement, HR, fleet, reports, and website workflows later.

How is Farexa made available to my business?

Farexa is provided as a managed business platform. Our team helps configure the workspace, users, modules, permissions, branches, and business settings needed for your organization.

Can it work as a SaaS platform?

Yes. Multi-tenant workspace design, tenant settings, role-based access, pricing plans, KYC, and tenant isolation make it suitable for SaaS operations.

Can each tenant have separate settings?

Yes. Each tenant can manage settings such as branding, tax, currency, timezone, users, roles, permissions, inventory behavior, and public website content.

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Tenant & Users

Workspace, branch, role, permission, staff access, branding, tax, currency, and timezone questions.

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What is a tenant workspace?

A tenant workspace is a separate business environment for one company or organization. It contains that tenant's settings, users, branches, catalog, sales, reports, website content, and operational data.

Can one company have multiple branches?

Yes. Branch management supports businesses with multiple shops, counters, departments, or locations.

Can I create users with different permissions?

Yes. Tenant owners can create users and assign roles so staff access matches real responsibilities.

Can I restrict access by role?

Yes. Role-based access can limit modules, pages, actions, reports, and sensitive settings.

Can I manage staff access?

Yes. Staff and user access can be managed through tenant-scoped user and permission workflows.

Can each tenant have its own branding?

Yes. Tenant branding can include business identity, logo, public site details, and workspace presentation where configured.

Can I configure tax, currency, and timezone?

Yes. tax, currency, and timezone are tenant-specific settings so each workspace can follow its local business rules.

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POS & Sales

Counter sales, receipts, invoices, refunds, discounts, coupons, sharing, and daily sales tracking.

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Does the ERP include POS?

Yes. FAREXA Cloud includes POS workflows for fast counter selling, payment capture, receipts, customer linking, and tax-ready sales.

Can I print POS receipts?

Yes. POS receipt printing is supported for compact counter-sale output.

Can I print A4 invoices?

Yes. A4 invoices are supported for formal sales documents and business customers.

Can I manage refunds?

Yes. Refund workflows can be managed with order references and permissions.

Can I apply discounts?

Yes. Discounts can be applied according to configured business rules and user permissions.

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